Wednesday, January 14, 2009
Total Quality
The word total in total quality management signifies the ultimate importance about managing quality by all organizations. Management must not only be committed to the quality efforts, they must be well versed about everything in 'quality knowledge', they must lead in the struggle to reach organizational excellence, and they must provide all the neccessary resources, be it human, equipment, finance, or even time, to ensure success. Not only success but also to sustain the process. Within the TQM principles, oranization must design all their processes, execute all their processes (also related to value cahin and supply chain) that will result in quality products and services to the customers and end users. I believe that quality must start from you, the employee, and mind you the CEO is also 'an employee'. Think about it. Deming once said 'Survival is not compulsory'
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If I were given a chance to be a leader in the country , I will never accept the country that refused humanism even it produced an excellence product , process and services . Life without morale is more dangerous than life in poverty for muslim .
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